Shipping Responsibilities
As an artist on Kovabo, you are responsible for the safe and timely shipment of purchased artwork to the buyer. Upon the sale of your artwork, you are expected to:
Artists are encouraged to include shipping costs in the artwork's final price or clearly state shipping fees at the auction's outset. This transparency helps avoid any misunderstandings with buyers and ensures a smooth transaction process.
If you offer international shipping, be aware of and communicate any additional fees, such as customs duties or import taxes, that the buyer may be responsible for upon delivery. Kovabo recommends using a shipping service that provides international tracking and insurance.
Artists are advised to insure shipments, especially for high-value items. This protects both you and the buyer in case of damage or loss during transit. The cost of insurance can be factored into the shipping fees.
In the unfortunate event that an artwork arrives damaged, artists must be prepared to work with the buyer to file a claim with the shipping carrier. Ensure that your shipping policy on Kovabo outlines the process for handling such situations, including any documentation the buyer needs to provide for a claim.
While Kovabo facilitates the connection between artists and buyers, artists are responsible for setting their own returns and refunds policy. Clearly outline your policy on your auction page, including any conditions under which returns are accepted and who is responsible for return shipping costs.
For any shipping-related inquiries or assistance, artists can contact Kovabo's support team through our platform. We're here to help ensure that your shipping process is as smooth as possible.
This shipping policy aims to clarify the expectations for artists regarding the shipment of artworks sold via Kovabo, ensuring a trustworthy and efficient transaction process for all parties involved.